Privacy Policy
How BitMentor protects and handles your personal information
Last updated: 7/11/2025
Introduction
At BitMentor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our content.
Information We Collect
Personal Information
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Learning preferences and progress data
- Communication history and support requests
Usage Information
- Website navigation patterns and page views
- Device information and browser type
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Information
- Provide and improve our educational services and content
- Personalize your learning experience and recommendations
- Send you updates about new courses, features, and content
- Respond to your questions, comments, and support requests
- Analyze usage patterns to enhance user experience
- Ensure security and prevent fraud or abuse
- Comply with legal obligations and protect our rights
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- With service providers who assist in our operations
- When required by law or to protect our legal rights
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, regular security assessments, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
You have the following rights regarding your personal information:
- Access and review your personal information
- Correct or update inaccurate information
- Delete your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Request data portability
- Object to certain processing activities
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@bitmentor.com
Address: BitMentor Privacy Team
Response Time: We aim to respond within 48 hours